Consider Asterisk Phone Systems For Your Business Communications Needs

All business operations want to save money. One of the biggest office expenses can be the various aspects of telecommunication, from PBX setups to call center operations. Utilizing open source telephony, Asterisk phone systems have been under development since 1999, and can provide a wide range of services and applications. This free software can transform an ordinary computer into a communications server.

What exactly does the Asterisk system do that other systems can not? This software system is often referred to as a “development platform, ” and it can be used to run everything from small business PBX systems to huge media servers. Open source technology, besides being free, is customizable and versatile. The Asterisk system uses Linux, the freely available source code that has challenged other major systems.

Asterisk, while originally designed for Linux, now also incorporates Mac OS X, NetBSD, OpenBSD, FreeBSD and Solaris. It can also provide a Microsoft Windows port called Asterisk Win32. When installed, the Asterisk software can transform an ordinary computer into a device that can function as a conference server, PBX or VoIP gateway. Asterisk PBX systems include many of the same features found in proprietary systems, including voice response for phone menus, conference calling, voice mail, and call distribution.

The original operating code was written by Mark Spencer of Digium Inc., in addition to contributions from open-source engineers worldwide. Asterisk is not a phone company in the sense that it manufactures telephone sets or physical components. Rather, it will provide the basic software building blocks for many communications systems, and can be constantly changed as conditions require.

Many call centers around the world have adopted the Asterisk system primarily because it is flexible and adaptable to existing features such as bulk dialing, remote IP agent capabilities, and advanced routing. It requires no additional hardware for use with voice over IP. It does require hardware devices and cards for certain kinds of interfaces, including standard telephony cards, and this support comes from the parent company, Digium, Inc.

Featured in telephony and PBX are VoIP and PTSN drivers for interface cards, and routing and handling inbound calls as well as outbound. There is control of media management functions such as tone generation, record and play, and call detail for billing purposes. The system can convert from one protocol or media format to another, and is capable of database integration as well as Web services integration. It is capable of single or multiple party bridging and recording and monitor functions.

Asterisk can also provide a telephony setup program called AsteriskNOW. Downloading it allows customization, and the creation of solutions by building the inner workings of a system. Much of the complexity of Asterisk and Linux is handled by the administrative GUI. This allows your system engineer to completely incorporate into an existing system such products as VoIp or Skype Gateway, IP PBX, a Call Center ACD, Conference Bridge, and much more.

The free open-source technology of Asterisk phone systems has been adopted by call centers and businesses of all sizes worldwide. If you are looking for a different solution to your PBX or call center issues, the Asterisk system can combine the time-proven features and functionality of traditional PBX with the advanced Voice over IP system for a solution that is both cost-effective and up-to-the minute.

The Benefits of Asterisk Phone Systems

Asterisk phone systems are an excellent, fully integrated VOIP PBX solution for businesses of all sizes. The set up eliminates the tremendous cost of setting up a traditional PBX system. This high cost often eliminates the possibility of using PBX for small businesses, but with Asterisk, even the smallest business can have all of the benefits of PBX in their office without spending money they do not have.

What Is Asterisk?

Asterisk is an open source software PBX that can be used by businesses and individuals alike. It is designed to run on Linux, but it can run on other platforms as well, including Windows. Asterisk was developed by Digium, Inc., who also sells the hardware necessary to set up Asterisk phone systems. Compared to other PBX options, Asterisk is incredibly affordable and has many features that are hard to find elsewhere.

Benefits of Asterisk in the Office

Besides the fact that it costs thousands of dollars less than a traditional PBX system, Asterisk provides its users with numerous other benefits. Since Asterisk phone systems are VOIP PBX systems, they use broadband connections to connect the telephone network to the traditional global telephony network. Calls can still be made and received in the same manner that they are with a traditional PBX system. Additionally, because the connection is made through the Internet and not the phone line, employees that work remotely can be connected directly to the office PBX through their Internet connections. When someone calls your office and chooses extension 10, that extension could actually be your home-based worker, and the customer would be none the wiser.

For large businesses that have locations in several geographical areas, using asterisk will allow the various offices to connect over the network. This can eliminate much of the expense of conference calls a company spread over several states usually faces. Additionally, employees who must travel frequently can stay connected to the office PBX system as long as they have an Internet connection.

Asterisk phone systems allow every extension to have its own voicemail box. These voicemail boxes are connected to the employee’s email accounts, so no one will ever miss a message again.

If you should ever have a problem with your Asterisk system, you can easily get help directly from Digium. They have friendly Asterisk consulting professionals that will help you get the system up and running as quickly as possible. You can call to ask questions about bugs that you find, and they are happy to help, as this type of feedback helps them improve the software for future users.

Asterisk supports a variety of VOIP protocols. Among the protocols it accepts are MGCP, H.323, and SIP. The program can connect IP phones to the traditional phone line easily. This flexibility makes the system easy to integrate into established businesses.

If needed, Asterisk phone systems can interface with traditional telephone lines. The product comes with several high-end features, such as voice recognition system integration, call data record, and text-to-speech system integration. All of these features make it one of the best PBX products available.

Benefits of Asterisk for Customers

Your employees are not the only ones who benefit from Asterisk phone systems Toronto. Your customers will benefit as well, both directly and indirectly, when you implement this system. It has features that are found in the most expensive products on the market, such as on-hold music that supports both MP3 and streaming media. Customers will have shorter wait times because the call queues allow agents to monitor the queue while they take the incoming calls, so they can shorten the calls if needed.

Asterisk phone systems offer the best of both worlds to their users. They provide a plethora of features to the business at a fraction of the cost of their traditional competition. There are other VOIP PBX options out there, but Asterisk is the oldest and most well established, making it the preferred choice among many business owners.

Key Benefits of VOIP Phone Systems for Your Business

The advancement in technologies has certainly provided much greater functionalities than the traditional methods. These improvements have increased the productivity of the business organizations, by enhancing customer services with simple cost-effective solutions. One of the wonderful blessings of information technology for the development of business organizations is the use of VOIP business phone systems. With the help VOIP phone systems, you can have seamless extension dialing between all your business locations on your own private network. You can also avail the benefits of hosted VOIP on the public Internet, which is comparatively easy and much more cost-effective than traditional methods.

With the help of hosted VOIP phone systems, all the branches of your office can be tied together to act as one large office irrespective of their locations. No matter where in the world your office is located, you can have contact with them without bearing the expense of long distance charges between your locations.

With the help of VOIP business phone systems you can efficiently connect all your home-based workers. The wide technological options of VOIP will allow you to economically connect all your workers to your office phone system with a high speed connection such as DSL or cable internet. All you have to do is to connect your phone with a internet connection or install a soft phone named software on the systems of the workers at home that exactly functions like a telephone. This software will allow your workers to connect with your office from anywhere in the world.

VOIP phone systems are not only an economical option for connecting home-based workers, but are also an effective way to connect remote workers. If your business organization has workers that need to travel for working purposes, then VOIP is certainly the best way to connect them to office while they are traveling. Through soft phone software on the system of your remote employee, he/she can contact the office. All the employee has to do is plug a handset into a USB port of the system, which will act just like the handset on your phone at the office.

With the help of this, you will be able to receive and make calls through software just like on your traditional phone at the office. The advantage of having VOIP business phone systems is that, it allows you to make calls just like conventional phone, but the person you call or calls you won’t know where you are located. If you are going away from your business organization for an extended period of time, then setting up a VOIP phone is an ideal way for you to connect with your employees easily and economically. This will allow you to keep track of your business operations, in spite of the fact that you are not physically present in your office.