Consider Asterisk Phone Systems For Your Business Communications Needs

All business operations want to save money. One of the biggest office expenses can be the various aspects of telecommunication, from PBX setups to call center operations. Utilizing open source telephony, Asterisk phone systems have been under development since 1999, and can provide a wide range of services and applications. This free software can transform an ordinary computer into a communications server.

What exactly does the Asterisk system do that other systems can not? This software system is often referred to as a “development platform, ” and it can be used to run everything from small business PBX systems to huge media servers. Open source technology, besides being free, is customizable and versatile. The Asterisk system uses Linux, the freely available source code that has challenged other major systems.

Asterisk, while originally designed for Linux, now also incorporates Mac OS X, NetBSD, OpenBSD, FreeBSD and Solaris. It can also provide a Microsoft Windows port called Asterisk Win32. When installed, the Asterisk software can transform an ordinary computer into a device that can function as a conference server, PBX or VoIP gateway. Asterisk PBX systems include many of the same features found in proprietary systems, including voice response for phone menus, conference calling, voice mail, and call distribution.

The original operating code was written by Mark Spencer of Digium Inc., in addition to contributions from open-source engineers worldwide. Asterisk is not a phone company in the sense that it manufactures telephone sets or physical components. Rather, it will provide the basic software building blocks for many communications systems, and can be constantly changed as conditions require.

Many call centers around the world have adopted the Asterisk system primarily because it is flexible and adaptable to existing features such as bulk dialing, remote IP agent capabilities, and advanced routing. It requires no additional hardware for use with voice over IP. It does require hardware devices and cards for certain kinds of interfaces, including standard telephony cards, and this support comes from the parent company, Digium, Inc.

Featured in telephony and PBX are VoIP and PTSN drivers for interface cards, and routing and handling inbound calls as well as outbound. There is control of media management functions such as tone generation, record and play, and call detail for billing purposes. The system can convert from one protocol or media format to another, and is capable of database integration as well as Web services integration. It is capable of single or multiple party bridging and recording and monitor functions.

Asterisk can also provide a telephony setup program called AsteriskNOW. Downloading it allows customization, and the creation of solutions by building the inner workings of a system. Much of the complexity of Asterisk and Linux is handled by the administrative GUI. This allows your system engineer to completely incorporate into an existing system such products as VoIp or Skype Gateway, IP PBX, a Call Center ACD, Conference Bridge, and much more.

The free open-source technology of Asterisk phone systems has been adopted by call centers and businesses of all sizes worldwide. If you are looking for a different solution to your PBX or call center issues, the Asterisk system can combine the time-proven features and functionality of traditional PBX with the advanced Voice over IP system for a solution that is both cost-effective and up-to-the minute.

Avaya IP Office – The Premiere Business Phone System for Small Business

Business phone systems can make or break the image that a business portrays to both their clients and competitors alike. If someone calls and repeatedly receives a busy signal or is consistently transferred to the wrong party, it’s likely that they’ll become frustrated and take their business elsewhere.

Avaya is a well-known name in the telecommunications industry. Formerly Lucent Technologies, Avaya has continued to develop state-of-the-art technology in a continuing effort to streamline the way we communicate. This includes the advancement of IP technology were voice conversations are transmitted via Internet protocol. As this technology moves forward, public switched telephone networks will become less common and less utilized.

Avaya offers many phone systems to suit the size and needs of most any business. Starting with the small IP Office system, that is suitable for small offices with 20 or less employees all the way up to the Aura Communication Manager, which is an enterprise wide solution. Most Avaya systems, offer features such as auto attendant, music on hold, conferencing ability, and IP technology. Their diverse line of products offers the business owner many choices to come up with a communication solution that offers cost savings as well as ease-of-use.

The IP Office system is a system that provides three levels of sophistication depending on the needs of your business. The base level or Essential Edition provides an economical way to have a sophisticated phone system that offers key features used by many businesses. The Preferred Edition offers greater voice messaging capacity and greater simultaneous call volume. The Advanced Edition offers even further advancements in technology and available features.

With the Advanced or Preferred Edition, you can offer your employees greater flexibility in the way they handle phone calls as well as where they work each day. The Power User has the ability to control all communications using an IP phone, a cell phone or laptop. All of their messages are received in one inbox, including voicemail, e-mail and faxes.

One of the advantages to an IP-based business phone system is the ability for the workforce to be mobile. With Avaya’s IP Office solution, employees are no longer limited to working in the office. With the new technology their cell phone simply becomes an extension of the business phone system. Because of this, clients and customers can reach employees regardless of their location. To the person calling, it appears as though the party they’re trying to reach is in the office and available to take their call. This provides the employee with a way to leave the office and meet potential clients while still being accessible to existing clients.

For those employees who must remain in the office, the Office Worker feature ensures that day-to-day tasks such as transferring calls, conferencing, and messaging are handled with ease. Although the majority of most employees are now venturing out of the office to conduct business, there are still those that must remain behind to perform clerical tasks. IP office is also designed with these users in mind with an easy-to-understand interface and reliable desktop phones.

A new reality for many businesses today is to have employees who work for the company through a home office. The Teleworker Feature allows employees to work from home virtually anywhere in the world. For someone calling from the outside, the experience is the same with the same number being used to reach employees. Unknown to the caller, the employee answers their phone which is connected to the IP Office phone system through a virtual private network. This allows the business to have Associates in diverse markets and locations without the additional cost of maintaining a brick-and-mortar presence.

Another benefit to IP office, the receptionist software allows a receptionist to route calls from their PC. This gives them the ability to point and click to control calls as well as provide status on calls are in progress. Additionally, the software has the ability to integrate with commonly used database software. From this interface, the receptionist can monitor all office extensions as well as provide coverage for multiple locations.

A benefit exclusive to the Advanced Edition, customer service supervisor is a reporting and monitoring application that allows the business owner to track call volume. This is helpful in determining the efficiency of how calls are handled as well as the level of productivity that the phone system provides.

If you’re looking for a business phone system that can give your business a professional image as well as provide a way to efficiently route calls, the IP Office system offered by Avaya has several levels to suit your needs and your budget. Designed with the small business owner in mind, the system can be implemented with a minimal number of users while keeping future growth and scalability in mind. With this flexibility, the IP Office system is perfect for the small business of today while allowing for expansion tomorrow.

Do You Think Wireless Phone Systems Are Good?

How good it would feel to have wireless phone systems installed all over, without messy wires and tubes hanging all over the place. Communicating with people around you, who are in your line of vision is certainly not a difficult thing to do; think of a situation where you need to talk to someone who is miles away. How would you do this without a proper channel of communication? This would be all the more of an attractive proposition, if this could be done without the presence of wires or tubes or any such paraphernalia. The point is to check out the various kinds of phone systems that are wireless, which can fulfill your needs and requirements.

To know how good the wireless phone systems are today, it would help if you could take your mind back to the days in which your granddad held on for dear life to a telephone all the time trying to ensure that the wire does not strangulate him. If you have heard him sound more like a frog than like the grandpa you love, it was most probably due to the fact that he had suddenly got his feet or his hands entangled in the mess of wires that were hanging near the phone system. Today, this has changed; the age of wireless communication has arrived.

The wireless phone systems have a lot of additional faciloities that make them all the more attractive. For instance, the call wait facility is available on most phone systems today. With the wireless system, you find that there is an LCD screen that lights up as soon as there is a call that is coming through. You might find that just as this call comes through, there is another one that is on its way as well. There is an indication on the same screen that the second call is in queue and is waiting to be picked up. The wireless system also provides indication that there is a second call waiting to be attended to.

The wireless phone systems come with speaker phones and clear display screens that help make communication quite easy and simple. You do not have to go through any complicated procedure to answer calls and more so, to find out who has called you. The latter is something that comes in quite handy when you are answering a call. Very often you might be in a position where you do not want to talk to a person for some particular reason. When you see their number flashing on the screen, you could put them on hold when you attend to a more important call.

When you buy your wireless phone systems, make sure you check out the various manufacturers who are in the business; there are always deals and discounts for you to choose from, any time of the year.