Asterisk Phone Systems Will Save Your Company Money

Asterisk phone systems is in a software program. The benefit of the software is that it replaces large expensive phone systems. These expensive phone systems have many extensions. The asterisk would replace those extensions. For the residential user it would save money on the long distance calls. Because of this, it is in software the system is versatile, customizable, and can be extended.

So why would you need this system? The main reason is to do away with all the extensions on your current system. Especially if you’re using a PBX. A PBX is expensive, even a moderate size can cost around $100,000. A PBX is also limited on its flexibility. A PBX will offer voice mail but is difficult to integrate into existing systems. However, with the Asterisk there are benefits to changing to the system.

There are multiple reasons to use this system. The most important for a business is the all software approach, which means it manipulates and routes voice over Internet Protocol packets, instead of switching analog lines. The business using this software would receive voice mail, support for multiple lines, and call routing. In addition, there is an interface to the OS and extreme power form the programming language.

Your company can add web-based admin interface, SQL databases, a detailed call log to the database and additional features. Some features are optional some come with the system. So what can you expect with this package? It comes with the ability to service digital and analog phones, call routing logic, route incoming and outgoing calls, voice mail, and teleconferencing.

The call routing logic is amazing as the program will route the calls in the most least expensive way, this save the company money. The incoming and outgoing routing does this by detecting standard voice lines, or the Internet. A company can use the detailed logging of information to analyze and billing methods. There are complex and simple menus that are interactive. Allows prerecorded messages to be played on peoples cell phones.

If your personal are traveling on the road they can call in to check their voice mail from a web browser. When a customer is placed on hold, the system will announce hold time to the caller. There are many components to the system. With a Linux PC, the entire package is functioning free.

The package even has a server to assist the company. You can use hard phones with the asterisk by using a Wi-Fi network. It uses the SIP protocol over an Ethernet system. Even a soft phone can be used by implementing a microphone or earpiece. The microphone would be attached to a PC. This is generally the method used for all soft phones.

Asterisk is a digital phone system, so older phones would use the ATA to hook them together. With this software package in place at a business, it will enhance the calling procedures. It can save money and time and do away with large expensive phone packages. With a little research, a company can find a way to switch their current large expensive telephone structure to an Asterisk.

Consider Asterisk Phone Systems For Your Business Communications Needs

All business operations want to save money. One of the biggest office expenses can be the various aspects of telecommunication, from PBX setups to call center operations. Utilizing open source telephony, Asterisk phone systems have been under development since 1999, and can provide a wide range of services and applications. This free software can transform an ordinary computer into a communications server.

What exactly does the Asterisk system do that other systems can not? This software system is often referred to as a “development platform, ” and it can be used to run everything from small business PBX systems to huge media servers. Open source technology, besides being free, is customizable and versatile. The Asterisk system uses Linux, the freely available source code that has challenged other major systems.

Asterisk, while originally designed for Linux, now also incorporates Mac OS X, NetBSD, OpenBSD, FreeBSD and Solaris. It can also provide a Microsoft Windows port called Asterisk Win32. When installed, the Asterisk software can transform an ordinary computer into a device that can function as a conference server, PBX or VoIP gateway. Asterisk PBX systems include many of the same features found in proprietary systems, including voice response for phone menus, conference calling, voice mail, and call distribution.

The original operating code was written by Mark Spencer of Digium Inc., in addition to contributions from open-source engineers worldwide. Asterisk is not a phone company in the sense that it manufactures telephone sets or physical components. Rather, it will provide the basic software building blocks for many communications systems, and can be constantly changed as conditions require.

Many call centers around the world have adopted the Asterisk system primarily because it is flexible and adaptable to existing features such as bulk dialing, remote IP agent capabilities, and advanced routing. It requires no additional hardware for use with voice over IP. It does require hardware devices and cards for certain kinds of interfaces, including standard telephony cards, and this support comes from the parent company, Digium, Inc.

Featured in telephony and PBX are VoIP and PTSN drivers for interface cards, and routing and handling inbound calls as well as outbound. There is control of media management functions such as tone generation, record and play, and call detail for billing purposes. The system can convert from one protocol or media format to another, and is capable of database integration as well as Web services integration. It is capable of single or multiple party bridging and recording and monitor functions.

Asterisk can also provide a telephony setup program called AsteriskNOW. Downloading it allows customization, and the creation of solutions by building the inner workings of a system. Much of the complexity of Asterisk and Linux is handled by the administrative GUI. This allows your system engineer to completely incorporate into an existing system such products as VoIp or Skype Gateway, IP PBX, a Call Center ACD, Conference Bridge, and much more.

The free open-source technology of Asterisk phone systems has been adopted by call centers and businesses of all sizes worldwide. If you are looking for a different solution to your PBX or call center issues, the Asterisk system can combine the time-proven features and functionality of traditional PBX with the advanced Voice over IP system for a solution that is both cost-effective and up-to-the minute.

Automated Phone System Can Improve Service To Your Customers

If you are in the market to buy an automated phone system, this powerful business tool would be effective for your business and can help you to reduce your employee staffing costs.

These telephone systems have extremely advanced functions and features that allows this type of phone technology to able to answer a large volume of incoming telephone calls. Some of these systems can even make outbound calls for your company. Generally speaking, these feature rich systems can easily be integrated with your existing phone, voice mail, or fax systems.

In order to maximize the power and efficiency of an automated phone application, it is important that you match the system you buy with the appropriate and specific needs of your business and industry. The typical automated telephone program will have a plethora of features like automated call answering, call forwarding and call waiting functions to help your business run more efficiently.

One of the most popular features that many automated phone systems can provide is when you or one of your staff are unavailable or not in the office, the system can re-route your call to your home phone number, your cell phone number or to any telephone number you designate.

When you accurately select a good quality phone software, all of your customers and prospective customers can be quickly routed to the appropriate company staff member who can best serve them.

As any business owner will attest to, in a small business there is always much to do and much to follow up on. If you have to pay someone to answer your company phone, you may find that doing so is not the best utilization of your personnel, especially if you’re a new business or a home business working on a tight budget.

If you have to designate a dedicated person to answer the phone, it may require that person to take time, energy and money away from other more important tasks that could better serve the company. And of course, you will have the additional expense and cost of training, hiring and replacing people to maintain the job.

So when you properly use one of these telephone application, you can actually reduce your staffing costs while improving efficiency.

Make Your Automated Phone System User Friendly

When setting up your software, it is important to always keep your customer in mind.

We all have been an unhappy customer after calling a big company. Although the company’s goal was to improve its efficiency, frequently the end result is an experience for the customer that is outrageously frustrating and time wasting.

To increase customer satisfaction, you should always make all messages as short as possible. Try to always give the customer five options or less at a time. If it is in any way possible, you should always provide your customer with an option to speak to a live person for immediate assistance.

By setting up your automated phone system properly with the customer’s needs in mind, your new software will actually help you improve service to your customers.