Automated Phone System Can Improve Service To Your Customers

If you are in the market to buy an automated phone system, this powerful business tool would be effective for your business and can help you to reduce your employee staffing costs.

These telephone systems have extremely advanced functions and features that allows this type of phone technology to able to answer a large volume of incoming telephone calls. Some of these systems can even make outbound calls for your company. Generally speaking, these feature rich systems can easily be integrated with your existing phone, voice mail, or fax systems.

In order to maximize the power and efficiency of an automated phone application, it is important that you match the system you buy with the appropriate and specific needs of your business and industry. The typical automated telephone program will have a plethora of features like automated call answering, call forwarding and call waiting functions to help your business run more efficiently.

One of the most popular features that many automated phone systems can provide is when you or one of your staff are unavailable or not in the office, the system can re-route your call to your home phone number, your cell phone number or to any telephone number you designate.

When you accurately select a good quality phone software, all of your customers and prospective customers can be quickly routed to the appropriate company staff member who can best serve them.

As any business owner will attest to, in a small business there is always much to do and much to follow up on. If you have to pay someone to answer your company phone, you may find that doing so is not the best utilization of your personnel, especially if you’re a new business or a home business working on a tight budget.

If you have to designate a dedicated person to answer the phone, it may require that person to take time, energy and money away from other more important tasks that could better serve the company. And of course, you will have the additional expense and cost of training, hiring and replacing people to maintain the job.

So when you properly use one of these telephone application, you can actually reduce your staffing costs while improving efficiency.

Make Your Automated Phone System User Friendly

When setting up your software, it is important to always keep your customer in mind.

We all have been an unhappy customer after calling a big company. Although the company’s goal was to improve its efficiency, frequently the end result is an experience for the customer that is outrageously frustrating and time wasting.

To increase customer satisfaction, you should always make all messages as short as possible. Try to always give the customer five options or less at a time. If it is in any way possible, you should always provide your customer with an option to speak to a live person for immediate assistance.

By setting up your automated phone system properly with the customer’s needs in mind, your new software will actually help you improve service to your customers.

Setting Up the Asterisk Phone System at Home

The Asterisk phone systems are Linux-based VOIP PBX systems. PBX stands for Private Branch Exchange, and this refers to a division of the phone line within a building, be it a business or home. PBX systems are commonly used in businesses. Several phone lines come into the building and then are distributed to several individual extensions spread throughout the company. A few lines out of the building connecting to the phone lines are also part of the system, allowing outgoing calls. You typically have to dial a number, such as 9, to get one of these outside lines. Some people find that setting up a PBX at home is convenient, but not work the thousands of dollars necessary. With Asterisk, this type of system can be set up for relatively little cost.

The Hardware

There are some pieces of hardware that you will need to set up an Asterisk phone system in your home. One is a Linux server with an extra PCI slot. While the program can run on Windows based servers, it does not run well. Linux is a must if you want everything to run efficiently, as the Asterisk system was designed to be run on Linux. Most people find that a dedicated server works best for this application, especially if they are going to use a Windows based system. The system will need 40 GB of available disk space.

Besides a server, you will also need a Digium Wildcard TDM400P. This is the card that allows you to connect your phones and your phone line to the Asterisk server and the VOIP PBX system. The card has four ports, so you will need to decide how many lines you need. The ports can be configured to be incoming or outgoing, depending on your needs. Incoming ports take the phone line coming from outside of your home and connect it to the system, allowing you to receive calls. Outgoing ports allow you to connect your regular phone to the system, so you can receive calls. If you need more than four ports, you will need to buy an extra card.

Software

Once you have the hardware, you are ready to set up your operating system and install the Asterisk phone system software. The best way to do this and avoid the need for Asterisk consulting as you install the product is to download the ISO of [email protected]. This will begin to install automatically and will reformat your disk if needed, so installing it on a machine that does not have important information on it first is a good idea. There are other ways to set up the system, but they are quite confusing.

Setting up the System

After you have installed the software, you can use the new Web server to view the Asterisk Management Portal. This portal has an interface where you can set up your system. The interface is fairly straightforward and has documentation to help with any questions that you might have.

Once you have the basic setup entered, you will need to add your extensions. This is simple to do on the “Ring Group” screen. Simply add the number of extensions you intend for your home to have. This is also the page where you will configure your voicemail box. To record your voicemail messages, call the chosen extension from a phone inside your system and record the message.

The final step to completely configuring your system is configuring the rules for incoming calls. You can choose whether you want to have the calls go to the phones or an operator, where the caller can choose an extension. Once you have made these choices, you are ready to start using your new VOIP PBX system!

Once installed, Asterisk phone systems work much like a regular PBX system. You simply pick up the phone, dial the extension for an outside line, and make your call! Soon you will forget that you are using a high-tech VOIP PBX Toronto system at all as your new phone setup becomes part of your daily life.

Asterisk Phone Systems Will Save Your Company Money

Asterisk phone systems is in a software program. The benefit of the software is that it replaces large expensive phone systems. These expensive phone systems have many extensions. The asterisk would replace those extensions. For the residential user it would save money on the long distance calls. Because of this, it is in software the system is versatile, customizable, and can be extended.

So why would you need this system? The main reason is to do away with all the extensions on your current system. Especially if you’re using a PBX. A PBX is expensive, even a moderate size can cost around $100,000. A PBX is also limited on its flexibility. A PBX will offer voice mail but is difficult to integrate into existing systems. However, with the Asterisk there are benefits to changing to the system.

There are multiple reasons to use this system. The most important for a business is the all software approach, which means it manipulates and routes voice over Internet Protocol packets, instead of switching analog lines. The business using this software would receive voice mail, support for multiple lines, and call routing. In addition, there is an interface to the OS and extreme power form the programming language.

Your company can add web-based admin interface, SQL databases, a detailed call log to the database and additional features. Some features are optional some come with the system. So what can you expect with this package? It comes with the ability to service digital and analog phones, call routing logic, route incoming and outgoing calls, voice mail, and teleconferencing.

The call routing logic is amazing as the program will route the calls in the most least expensive way, this save the company money. The incoming and outgoing routing does this by detecting standard voice lines, or the Internet. A company can use the detailed logging of information to analyze and billing methods. There are complex and simple menus that are interactive. Allows prerecorded messages to be played on peoples cell phones.

If your personal are traveling on the road they can call in to check their voice mail from a web browser. When a customer is placed on hold, the system will announce hold time to the caller. There are many components to the system. With a Linux PC, the entire package is functioning free.

The package even has a server to assist the company. You can use hard phones with the asterisk by using a Wi-Fi network. It uses the SIP protocol over an Ethernet system. Even a soft phone can be used by implementing a microphone or earpiece. The microphone would be attached to a PC. This is generally the method used for all soft phones.

Asterisk is a digital phone system, so older phones would use the ATA to hook them together. With this software package in place at a business, it will enhance the calling procedures. It can save money and time and do away with large expensive phone packages. With a little research, a company can find a way to switch their current large expensive telephone structure to an Asterisk.